Policies and FAQs
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After submitting your booking request, you’ll hear from us within 48 hours to schedule a brief consultation via phone or text.
Once details are confirmed, you’ll receive a secure link to pay the non-refundable retainer, which officially reserves your date and time.
After payment, a confirmation email will be sent with your shoot details, including the location and next steps.
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A non-refundable retainer of 30% of your selected package is required to secure your shoot date and time. This amount will be applied toward your total balance.
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A 30% non-refundable retainer is required at the time of booking to secure your date.
The remaining balance is due no later than 24 hours prior to your shoot. Payments may be made via Zell or the online invoice.
Any additional retouching requests will be invoiced separately after your request is confirmed.
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Please notify us as soon as possible, via text, if you’re running late. Sessions will still end at the scheduled time, and a $25 late fee will apply if you arrive more than 15 minutes late.
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Short Reels: 3-5 business days (Monday-Friday)
Overall: 7-10 business days (Monday-Friday)
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All pricing and fees are listed on the Packages page.
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You’ll receive your image proofs via email within 1-2 days.
You’ll then select your favorites by either:
Favoriting the images in the gallery, or
Sending the file names via email or text.
Once selections are submitted, final retouching and turnaround time will begin.
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We understand that life happens. If you need to cancel or reschedule your session, please notify us at least 48 hours in advance.
Reschedules made 48+ hours before your session may be transferred to a new date, subject to availability.
Cancellations or reschedules within 48 hours of the session will result in the loss of the retainer.
No-shows are non-refundable and will require a new booking and retainer.
All retainers are non-refundable and secure your session date and time.
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Yes, absolutely. We’ll guide you through poses during your session to help you feel comfortable and confident, while keeping everything natural and flattering.
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Absolutely. You’re welcome to bring up to two guests for support during your session. Having someone with you can make the experience more comfortable and enjoyable.
This is highly recommended.
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You can reach out using the Contact Form on the homepage or by clicking here. You’re also welcome to reply to a previous email or text thread.